Md. Al Imran

Follow Up all the corporate company. Prepare weekly sales target report according to advice of sales team. Visit corporate and other company and describe them about our service and facility. Control the banquet event reservation. Provide promotional offer letter to in-house guest. Control OTA (Online Travel Agent). Control Social Media (Facebook & LinkedIn). Creative Design for social media. Plan for upcoming occation promotion. Email boosting for upcoming promotional offer. Receive and confirm reservation via email, whartsapp. Processing payments and sending confirmation details to customers. Sorting out any issues that may arise with bookings or reservations. Providing support to guest who may need to amend or cancel a reservation. Taking reservation VIA email, GDS, or telephone call.

Follow Up all the corporate company. Prepare weekly sales target report according to advice of sales team. Visit corporate and other company and describe them about our service and facility. Control the banquet event reservation. Email boosting for upcoming promotional offer. Receive and confirm reservation via email, whartsapp. Processing payments and sending confirmation details to customers. Sorting out any issues that may arise with bookings or reservations. Providing support to guest who may need to amend or cancel a reservation.

Receive and confirm reservation via email, whartsapp. Control OTA (Online Travel Agent). Processing payments and sending confirmation details to customers. Sorting out any issues that may arise with bookings or reservations. Providing support to guest who may need to amend or cancel a reservation. Taking reservation VIA email, GDS, or telephone call. Describe to the guest about out hotel service and up-sale our room as well as other service. Follow Up all the corporate company, mainly overseas company either email and whatsapp. Prepare and revenue corporate agreement based on service and facility. Prepare weekly sales target report according to advice of sales team. Visit corporate and other company and inform them about our service and facility. Control the banquet event reservation. Provide promotional offer letter to in-house guest Email boosting for upcoming promotional offer. Process advance payments and refunds with the coordination of accounts department.

Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bell service and staff management. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms Being a source of information to guests on various matters such as transport and restaurant advice. Processing meal and beverage requests. Uses proper telephone etiquette. Advise guest of any messages, mail, faxes, etc. received for them Accommodating general and unique requests. Diffusing conflict or tense situations with guests.

Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Processing guest payments. Coordinating with bell service and staff management. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms Being a source of information to guests on various matters such as transport and restaurant advice. Processing meal and beverage requests. Uses proper telephone etiquette. Advise guest of any messages, mail, faxes, etc. received for them Accommodating general and unique requests. Diffusing conflict or tense situations with guests.