Mohammed Omar Faruk
About Candidate
Register guest on the computer, check guest in and out, handle reservations, process guest payment, answer all phones and radio calls, maintain “float” in cash drawers
Problem solving guest concerns and proactively exceeding guest expectations
Complete all required checklists/paperwork during shift as required
Responding promptly to all requests by guests and employees and informing appropriate contact of maintenance deficiencies, guest concerns, noise & security, or service issues
Develop and maintain a thorough knowledge of our hotel’s facilities and features
Perform all Night Audit duties, including posting of Room & Tax, balancing guest accounts, ensure accurate entry of guest reservation and profile information, telephones, F & B outlets, processing No Show and Pre-paid Reservations, ensure accurate registration card bucket
Review/record in Night Audit and Front Desk logbook to ensure thorough communication and follow up. Communicate reconciliation issues with other staff/management
Run tapes for all postings and balance each department
Review, correct and balance all credit cards, reconciling direct bills and Corporate Lodging
Close batches for Catering and Front Desk
Print, e-mail and/or fax various reports for management, accounting, sales, Denny’s, and other various departments
